Armstrong's Essential Skills for People Professionals

Chapter - 00: Introduction: the nature of skill Section - ONE: PEOPLE MANAGEMENT SKILLS: THE FRAMEWORK Chapter - 01: The role of people management; Chapter - 02: The skills of people management professionals; Section - TWO: PEOPLE MANAGEMENT PROCESS SKILLS Chapter - 03: Strategic people management skills; Chapter - 04: Business partnering skills; Chapter - 05: Organization development skills; Chapter - 06: Change management skills; Chapter - 07: Skills analysis; Chapter - 08: Selection interviewing skills; Chapter - 09: Learning and development skills; Chapter - 10: Reward management skills; Section - THREE: ANALYTICAL, TECHNICAL AND RESEARCH SKILLS Chapter - 11: Analytical and diagnostic skills; Chapter - 12: Critical thinking skills; Chapter - 13: Evidence-based people management skills; Chapter - 14: People analytics skills; Chapter - 15: Problem-solving skills; Chapter - 16: Decision-making skills; Chapter - 17: Systems thinking skills; Chapter - 18: Digital skills; Chapter - 19: Statistical skills; Chapter - 20: Research sklls; Section - FOUR: PERSONAL SKILLS Chapter - 21: Communicating skills; Chapter - 22: Report-writing skills; Chapter - 23: Speaking skills; Chapter - 24: Listening skills; Chapter - 25: Influencing skills; Chapter - 26: Negotiating skills; Chapter - 27: Leadership skills; Chapter - 28: Consulting skills; Section - FIVE: PEOPLE SKILLS Chapter - 29: Handling people problems; Chapter - 30: Handling challenging conversations; Chapter - 31: Political skills; Chapter - 32: Managing conflict Section - SIX: BUSINESS SKILLS Chapter - 33: Understanding the business; Chapter - 34: Enhancing performance skills; Chapter - 35: Administrative skills; Chapter - 36: Project management skills

Michael Armstrong is the UK's bestselling author of Human Resource Management books including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Strategic Human Resource Management, Armstrong's Handbook of Reward Management Practice and Armstrong's Handbook of Performance Management and several other titles published by Kogan Page. His books have sold over a million copies and have been translated into twenty-one languages. Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personnel and Development (CIPD), a managing partner of E-Reward and an independent management consultant. Prior to this he was an HR director of a publishing company. He is based in London, UK.